Implementing DEMS
Establish DEMS without building an aviation organisation.
Everdrone provides the aircraft, bases, software, approvals, flight operations and training. Your organisation keeps clinical governance and decides when a DEMS resource is dispatched.
Roles and responsibilities
Healthcare governs the medicine. Everdrone runs the system.
Each side does what it is built for. Your organisation keeps clinical governance. Everdrone takes responsibility for everything needed to put a DEMS resource in the air.
Who
Before go-live
At the 112 call
Flight and delivery
On scene and after
Healthcare provider
Clinical governance
Before go-live
Defines DEMS applications, medical payloads and dispatch criteria
At the 112 call
The ambulance is dispatched as usual
Flight and delivery
The ambulance is on its way
On scene and after
Owns patient care and clinical follow-up
Dispatch centre
Existing workflow
Before go-live
Dispatch teams trained through DEMS Academy
At the 112 call
Identifies the emergency. A DEMS resource is dispatched alongside the ambulance from the existing dispatch system
Flight and delivery
Receives LiveView of the scene
On scene and after
Guides the bystander to retrieve and attach the AED
Everdrone
System provider
Before go-live
DEMS bases, aviation approvals, airspace coordination, dispatch and LiveView integration
At the 112 call
The alarm reaches the Everdrone DEMS system and the aircraft launches automatically
Flight and delivery
A flight supervisor supervises every mission. The AED is lowered by winch close to the patient
On scene and after
Maintenance, monitoring, support and performance reporting
Everdrone does not set clinical protocol.
Delivered as a service
Built into the workflow you have
Everdrone runs the aircraft, DEMS bases, flight supervision, maintenance and support. Your organisation needs no drone pilots.
A DEMS resource is dispatched automatically alongside the ambulance, with no extra step at the dispatch desk. The dispatcher's task is to guide the bystander once the AED has landed, and DEMS Academy trains dispatch teams for exactly that.
Built for public procurement
Defined service levels
What the service delivers, and when, agreed before operation starts.
An implementation plan
From DEMS base installation to acceptance tests, with clear responsibilities.
A security and privacy package
The documentation procurement and information security teams ask for.
Performance reporting
Against agreed measures such as Mission Availability and alarm-to-usable payload.
Remote operations centre and DEMS system monitoring
Start with a feasibility study
Know where DEMS creates value before you deploy it
A feasibility study uses DEMS GridPlanner™ to analyse your historical emergency calls, ambulance response times, population and geography, and simulates DEMS missions to real incident locations. It also maps airspace, integration and evidence needs.
You receive
Recommended DEMS base positions and expected coverage
Expected time advantage over ground response, by area
Expected mission volume by emergency type
Integration, airspace and privacy assessment
A decision basis for leadership, funding and procurement
Reviewing a DEMS GridPlanner™ analysis
From feasibility to operation
Four phases, one system
Phase 1
Feasibility study
Network design, local workflow, airspace, integration and evidence plan.
Phase 2
Implementation
DEMS bases installed, dispatch and LiveView integration tested, approvals in place, staff trained through DEMS Academy, acceptance tests passed.
Phase 3
Operation
DEMS resources in daily dispatch, with performance reported against agreed measures such as Mission Availability and alarm-to-usable payload.
Phase 4
Development
New areas, new bases and new DEMS applications added on the same system.
Every new DEMS base in an existing network reuses the integration, governance and training already in place.
Questions by role
What people ask before they start
No. Everdrone provides the aircraft, DEMS bases, software, approvals, flight supervision, maintenance and training. Your organisation keeps clinical governance and decides when a DEMS resource is dispatched.
No. A DEMS resource is dispatched alongside them. It complements ground EMS and HEMS.
With a feasibility study on your own emergency call data, which shows where DEMS bases should be positioned and what they can achieve.
The healthcare provider. You define the dispatch criteria, the DEMS applications and the medical payloads.
That depends on the dispatch workflow. After dispatcher training, 50% of drone-delivered AEDs were attached in cases with bystander CPR, up from 27%. (Resuscitation Plus, 2026)
In a 2025 study in western Sweden, the DEMS resource was first or the only resource on scene in 98% of completed missions, with a median arrival time of 4 min 24 s against 8 min 50 s for ground units. (BMC Emergency Medicine, 2026)
The DEMS resource is triggered from your existing dispatch system. Your task is to guide the bystander to the AED once it is delivered.
LiveView of the scene. In a 2025 study, live video reached the dispatch centres in every completed mission. (BMC Emergency Medicine, 2026)
Through DEMS Academy.
A DEMS resource is on its way to someone nearby who has called 112 and needs urgent help.
Bring it to the patient and follow the voice instructions. The 112 operator will guide you. The defibrillator only gives a shock if one is needed.
Every mission is supervised by a trained flight supervisor, and no adverse events were reported in the published studies of live operations.
Start with your own data
A feasibility study uses your own emergency call data to show where DEMS resources should be positioned and what they can achieve.